freephone 0508 001 002
More than a service
Manaakitanga Tūturu

Contact Us

Auckland Site:

9 Airpark Drive
Airport Oaks

Phone: 09 620 1700
Freephone: 0508 001 002
Facsimile: 09 620 1702

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

PO Box 27 804
Mount Roskill
Auckland 1440










To call us:
You can select from the following options when you call us, please take care to select the correct department for prompt assistance:
To have equipment collected or returned press 1;
To have equipment repaired or serviced press 2;
For ACC Customer Service press 3;
For MoH Customer Service press 4;
For Helpdesk assistance with Online Ordering press 5;
For Accounts press 6;
For Professional Advisory for ACC or MOH press 7, then see below for department options*
*To speak to one of our Professional Advisory Teams:
For ACC Professional Advisory press 7, then press 1
For ACC Housing Administration press 7, then press 2
For MoH Equipment Professional Advisory press 7, then press 3
For MoH Housing Professional Advisory press 7, then press 4
For MoH Housing and Vehicle Administration press 7, then press 5

Christchurch Site:

5C Tenahaun Place

Wellington Site:

Unit 3,21 Bell Road South

After Hours Urgent Repairs

If you have an equipment breakdown and your equipment is vital to your safety and well being, a 24 hours urgent repairs service is available by calling Freephone 0508 001 002.

Notice Board

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Track your item

Please enter your sales order number here


We’ll pick up your old equipment for you


Click here to view our FAQ

Reviews & Complaints Process

Click here to view in English, Māori and NZSL